The information below is to help you sign up and use MyAccount. If you still need further help after checking this information, please contact us using the details in the Help with MyAccount section.
- How do I register?
- What do I need to set up MyAccount?
- Do I need to live in York to have MyAccount?
- What if I don't get the email to activate MyAccount?
- I am having problems logging in/MyAccount is locked
- I have forgotten my password and/or username
- I need to change MyAccount details
- Help with MyAccount
- Using your personal information
How do I register?
Creating an account is quick and easy. All you need to do is provide some basic details and complete these steps:
- Click on the ‘sign up’ red button (at the top of the MyAccount page or under the login details of the login screen)
- Choose your username and password and enter your details
- Click submit to complete the registration
- Once you have received the email to activate your account, click the link in the email to log in and get started
What do I need to set up MyAccount?
You will need an email address to sign up. If you don’t have one, you can find advice on creating an email address from the BBC WebWise website.
Once you have set up your email account, you will be able to create and activate MyAccount. Please do not use a temporary email addresses as it will not be recognised.
Do I need to live in York to have MyAccount?
You do not need to live in York to have MyAccount.
If you don’t live in the city, you can still create MyAccount to access some of our online services.
What if I don't get the email to activate my account?
If you do not receive the activation email after you have submitted the registration form, it may be worth checking your ‘junk or 'spam' folder. If it's not there, please register for MyAccount again. If this still does not work, you can contact us to help you set up your account.
I am having problems logging in/MyAccount is locked
To log in, you will need to use the username and password you entered when you created your account and make sure you have clicked the activation link in the email sent to your email account.
You will be allowed 10 attempts to log in. If you enter the wrong details more than 10 times, you will need to contact us to unlock your account.
If you cannot remember your password, it will be easier to use the reset button before being locked out.
I have forgotten my password and/or username
If you are unable to remember your details, you will need to follow the reset steps by clicking the ‘forgot my password’ or ‘forgot my username’ link on the login screen.
If you have requested a password reset through the forgotten password link, it may be worth checking your ‘junk or 'spam' folder. If it’s not there, you can request the reset again.
I need to change my account details
You can do this in MyAccount. Go to the ‘My Details’ section and select the details you want to change. You will need to enter your new details and then confirm them.
Help with MyAccount
If you are having difficulty signing up for MyAccount or using the account and these help tips have not resolved your problem, then please contact us.
Using your personal information
Any personal information you give us is held securely and will be used in line with the Data Protection Act 1998. When you register, you will be advised of the terms and conditions for the use of MyAccount and you will be asked to confirm that you have read and understood them before continuing to create an account. Please also refer to our privacy notice.