Use our webchat service to contact a member of our Customer Services Team between 8.30am and 5.00pm, Monday to Friday.

At the moment we only offer webchat for council tax enquiries, but the service will be extended to other areas of our website in the future.

Try webchat for:

  • general council tax enquiries
  • help to understand council tax discounts or exemptions
  • help if you're struggling to find something about council tax on our website

Get advice and guidance in real time, using instant messaging, so you don't have to telephone or visit us.

What to expect from webchat

We're here to help; let us know what we can do for you.

During a webchat:

  • the 'conversation' will be recorded; we'll send you a copy if you request one
  • you shouldn't enter any personal data, unless asked to do so
  • we're unable to take payments

We'll end any webchats if you use abusive or inappropriate language.

Start a webchat

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