Households are usually considered to be in 'fuel poverty' when they spend more than 10% of their total income keep their house warm enough for health and comfort.
You can learn how to reduce the amount of money you spend on energy and create a warmer, healthy home.
There are many practical ways you can save energy and improve the energy efficiency of your home, which will help to reduce heating costs.
Energy Company Obligation (ECO) Flexible Eligibility Statement of Intent
We have adopted an ECO Flexible Eligibility Statement of Intent.
This sets out our intention to assist those most likely to be in fuel poverty by helping to make improvements to their energy efficiency.
Winter fuel payment
If you were born on or before 5 May 1953 you could get a payment of between £100 and £300 tax-free to help pay your heating bills. See the Gov.uk website for further information and for details on how to claim.
Cold weather payment
If you receive Pension Credit, or certain other benefits, you're automatically paid a Cold Weather Payment when the temperature reaches 0°C (32°F) or below, for seven days in a row.
You’ll get a payment of £25 for each seven day period of very cold weather between 1 November and 31 March. Tell your pension centre or Jobcentre Plus office if you think you should have received a Cold Weather Payment but haven’t.
Benefits advice for those at risk of fuel poverty
Our benefits advice team provide advice on the full range of welfare benefits and tax credits, including the payments specifically for those most at risk from fuel poverty.
They are paid automatically to people who receive qualifying benefits (including the state pension) so it is important to ensure you're claiming your full entitlement.
The team can help you over the phone or in person at our Customer Centre. Alternatively we can visit you in your own home, if you're unable to come to our offices.