Social media

Our social media pages are monitored between 8.30am and 5.30pm Monday to Friday, except in emergencies. We try and reply to every message we receive but, due to high volumes, this is not always possible.

See our social media policy.

For general enquiries please contact our customer centre. In an emergency and outside of office hours, please use our emergency contact details. If your enquiry needs further investigation or is of a sensitive nature, we may direct you to other, more suitable contact channels.

Our updates

We post messages about the services we provide to over 200,000 residents, as well as information on events taking place across the city.

During times of disruption we'll post messages outside of our normal hours but may not be able to reply to individual queries.

Our social media accounts are managed by real people, we strive to be helpful and understand your frustrations. Please be respectful. Abuse will not be tolerated.

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