We are committed to carrying out our activities in a way that supports compliance and growth. Wherever possible we work with businesses to try to prevent problems occurring.
We recognise that most businesses wish to comply with the law and we deal with the majority of breaches with advice or in other informal ways.
However, we take formal enforcement action where businesses flout the law. The enforcement policy sets out the circumstances in which we may consider formal enforcement action. Examples of the type of action we may take include prosecution and obtaining court orders.
Please see our enforcement policy for more information. The National Trading Standards Scambusters Team Yorkshire & Humber and the National e-Crime Investigations Team have their own Enforcement Policy.
Our Enforcement Policy gives details of our approach to providing information, guidance and advice as well as our approach to checking compliance and dealing with non compliance
Who we speak to
We consult with businesses, citizens and others in the development of key policies including our Enforcement Policy.
If you are unhappy with a regulatory decision you should explain your concerns to the service manager:
- Sean Suckling, Public Protection - Investigations and Compliance
- Mike Southcombe, Public Protection - Regulatory Support and Advice
- Lesley Cooke, Licensing
- Ruth Abbott, Housing Standards and Adaptations
Have your say is the City of York Council's comments and complaints procedure, and is available to address concerns about other matters such as the way an officer has conducted themselves. We welcome all feedback through this process, including positive remarks.
We carry out regular satisfaction surveys of our customers to ensure continuous feedback.
- our regulatory activity is based on risk and we allocate our resources where they will be most effective
- we share information about compliance and risk with other Regulators where possible provide clear information, guidance and advice to aid compliance.
Our website contains advice on a wide range of issues. We can also provide tailored advice by telephone or email but there may be a charge for this service. We survey customers to check that the advice given is clear.
We ensure that our approach to Regulation is transparent.
We publish details about our performance in our annual report.