If you make an enquiry under the Freedom of Information act that costs less than £450, we'll help you free of charge. £450 is for the cost of finding and retrieving the information. However, we may ask you to pay the cost of making copies, postage and similar expenses.
If your enquiry will cost more than £450, we may refuse outright to answer, or ask you to pay the cost.
If you request your own personal data, under data protection legislation, we'll help you free of charge.
Environmental information regulations
Enquiries under the Environmental Information Regulations 2004 will be charged a fee in accordance with those regulations.
Information in other formats
You can ask for information to be in any reasonable format, and in languages other than English, but there may be an additional charge for this.
We'll discuss the likely cost of your request with you so that you can decide whether to go ahead. We may be able to fit a reduced request to your budget if the full cost would be too high.
If someone else has copyright in the information you want, you may have to pay them to use it. If so, this cost will be outside of our control.