Major incident and emergencies

We support the emergency services if there is a major incident in York. We must keep main council services running and co-ordinate what voluntary groups do to help.

What to do in an emergency

  • To report an emergency incident contact the emergency services immediately, tel: 999
  • Do not report emergencies directly to the council

Find out what to do if there is an emergency via GOV.UK or download our 'are you prepared' booklet to find out more about the measures you can take, so you know what to do in an emergency, to help keep you and your family safe.

Major incidents

Major incidents need the emergency services, the NHS or the council to follow special plans to deal with them. Major incidents may include:

  • natural disasters, for example floods
  • pollution
  • terrorism

Find out about The Major Incident Response Team (MIRT).

The emergency plan

If the emergency services tell us there is a major incident we will follow the instructions in our emergency plan. The plan says how we will co-ordinate:

  • road diversions
  • equipment needed to tackle the incident
  • centres for you to go to if you cannot get to your home
  • temporary mortuaries

The plan also includes how we let people know what has happened. If a hotline number is needed it will be advertised in the local press, TV and radio.

Also see

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