Get information on how to contact us 'out of hours':

The Emergency Duty Team

The Emergency Duty Team is the contact point outside of normal office hours for all social care, housing and homelessness emergencies.

They carry out urgent assessments of adults, young people and children and provide advice and guidance - call them on telephone: 01609 780780:

  • Monday to Thursday - from 5.00pm to 8.30am
  • weekends - from 4.30pm on Friday to 8.30am on Monday
  • bank holidays - 24 hours


Find out what to do in case of flooding in York, and what to do if your property is at risk.

School closures

School closures can occur in bad weather, or in the event of other emergencies, such as loss of heating.

Emergency situations

Check for updates on any emergency situations we are currently responding to.

Regular updates

If there is a major incident in York we'll post messages via social media - follow us on Twitter or Facebook. You can also get helpful updates by listening to BBC Radio York or Minster FM.

Also see

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