Get information on how to contact us 'out of hours':
- for urgent repairs to council homes
- in flooding incidents
- about noise nuisance
- to report child abuse
- to report adult abuse
The Emergency Duty Team
The Emergency Duty Team is the contact point outside of normal office hours for all social care, housing and homelessness emergencies.
They carry out urgent assessments of adults, young people and children and provide advice and guidance - call them on telephone: 01609 780780:
- Monday to Thursday - from 5.00pm to 8.30am
- weekends - from 4.30pm on Friday to 8.30am on Monday
- bank holidays - 24 hours
Find out what to do in case of flooding in York, and what to do if your property is at risk.
School closures can occur in bad weather, or in the event of other emergencies, such as loss of heating.
Check for updates on any emergency situations we are currently responding to.