Emergency contact details

Get information on how to contact us 'out of hours' for:

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The Emergency Duty Team

The emergency duty team is the contact point for all social care, housing and homelessness emergencies outside of normal office hours.

The team carries out urgent assessments of adults, young people and children and provides advice and guidance over the phone on how to deal with problems.

You can contact the team from:

  • Monday to Thursday 5.00pm to 8.30am
  • Weekends from 4.30pm on Friday until 8.30am on Monday
  • Bank holidays 24 hours

Tel: 01609 780780


Find out who to contact during times of flooding and what to do if your property is at risk.

School closures

Schools closures can occur in bad weather, or in the event of other emergencies such as loss of heating.

Emergency situations

Check for updates on any emergency situations we are currently responding to.

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