Get information on how to contact us 'out of hours':
- for urgent repairs to council homes
- in flooding incidents
- about noise nuisance
- to report child abuse
- to report adult abuse
The Emergency Duty Team
The Emergency Duty Team is the contact point outside of normal office hours for all social care, housing and homelessness emergencies, they carry out urgent assessments of adults, young people and children and provides advice and guidance by telephone on how to deal with problems - contact them on telephone: 01609 780780:
- Monday to Thursday 5.00pm to 8.30am
- Weekends from 4.30pm on Friday to 8.30am on Monday
- Bank holidays 24 hours
Find out what to do in case of flooding in York, and what to do if your property is at risk.
Schools closures can occur in bad weather, or in the event of other emergencies such as loss of heating.
Check for updates on any emergency situations we are currently responding to.