Mental health support line

The Mental Health Support Line covers the York area; it's available by referral from your key worker, care coordinator, doctor, nurse, or any other mental health worker you are in contact with. The line is also available to carers and supporters.

If you're aged 18 and over and experience mental health problems, this telephone-based support and information is available from professional staff, 24 hours a day, seven days a week to help manage any difficulties related to your mental health, such as:

  • anxiety
  • panic attacks
  • low mood
  • hearing voices
  • personal problems, such as relationships
  • financial difficulties

The line aims to offer:

  • time and space to talk and explore current difficulties
  • professional support and reassurance
  • help to connect coping skills you have learnt before with current situations
  • encouragement to resolve problems
  • opportunities to learn and practise self-help skills

We recognise that, for some people, using a telephone service can be difficult at first, so you can call the service for an initial chat, so that it's already familiar to you when you may be feeling less confident.

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