You can contact us by email on email@example.com, or by phone on 01904 551551 to report a problem with a crossing or traffic signal (traffic lights).
Emails are monitored from 7am to 7pm, Monday to Saturday.
Phone lines are open 8.30am to 5pm, Monday to Friday.
Request a new crossing or traffic signal
You can also contact us if there's a road safety problem you think a new pedestrian crossing could solve - there's no cost to make a request, but we cannot guarantee signals will be implemented.
We assess requests very carefully because:
- all signals cause delays to traffic
- new signals may reduce accidents or delays
- new signals could help delays where side roads have no priority to join heavy flows
- there are a lot of government regulations that we need to cover before new traffic signals can be installed
In order to create a new crossing, the delay that pedestrians and cyclists currently experience when crossing the road must be 'significant and extend over a reasonable part of the day'.
While deciding if new signals can be safely provided we'll need to:
- do surveys
- check accident records
- consider potential problems associated new signals
- decide if the overall benefits are worthwhile
If we feel that new signals would be a good idea we also need councillors to allocate funding.
An initial decision about new traffic signals should be possible within four months.