Reporting a problem with a crossing or traffic signal

Contact the Transport Systems Team to report a problem with a crossing or traffic signal (traffic lights):

  • emails are monitored from 7.00am to 7.00pm, Monday to Saturday
  • phone lines are open 8.30am to 5.00pm, Monday to Friday

New crossings or traffic signals

Contact us if there's a road safety problem you think a new pedestrian crossing or signal could solve.

There's no cost to make a request, but we cannot guarantee that your request will be implemented.

We assess requests very carefully because:

  • all signals cause delays to traffic
  • new signals may reduce accidents
  • new signals could help reduce delays, for example where side roads have no priority to join heavy flows
  • there are a lot of government regulations that we need to cover before new traffic signals can be installed
  • not all sites are appropriate for formal (signalised) crossing facilities

Requests for new pedestrian crossings

You can submit a request for a new crossing, or improvement to an existing crossing, by submitting a completed pedestrian / cyclist crossing application form to the Transport Team.

The Transport Team will consider requests for:

Formal crossings:

  • zebra crossings
  • puffin crossings
  • toucan crossings

Informal crossings:

  • dropped kerb crossings (to help wheelchair or mobility scooter users and people with pushchairs to cross roads safely)
  • kerb build-outs (to reduce the crossing distance)
  • central refuge crossings (to enable roads to be crossed in two stages)

The decision as to which type of pedestrian crossing is appropriate will depend on many factors including the flows of both pedestrians and vehicles and the delay that pedestrians and/or cyclists experience when crossing the road. The crossing delay should be significant and extend over a reasonable part of the day.

Crossing improvements will require executive member approval and funding to be identified. The whole process can take up to 6 months but will depend on how many other requests are being considered.

Requests for new traffic signals

Requests for new traffic signals should be submitted by email to the Transport Systems Team on network.monitoring@york.gov.uk.

While deciding if new signals can be safely provided we'll need to:

  • do surveys
  • check accident records
  • consider potential problems associated with new signals
  • decide if the overall benefits are worthwhile

If we feel that new signals would be a good idea we also need councillors to allocate funding.

An initial decision about new traffic signals should be possible within 4 months.

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