Contact the Transport Systems Team to report a problem with a crossing or traffic signal (traffic lights).
- emails are monitored from 7.00am to 7.00pm, Monday to Saturday
- phone lines are open 8.30am to 5.00pm, Monday to Friday
New crossings or traffic signals
Contact us if there's a road safety problem you think a new pedestrian crossing or signal could solve.
There's no cost to make a request, but we cannot guarantee that your request will be implemented.
We assess requests very carefully because:
- all signals cause delays to traffic
- new signals may reduce accidents
- new signals could help reduce delays, for example where side roads have no priority to join heavy flows
- there are a lot of government regulations that we need to cover before new traffic signals can be installed
In order to create a new crossing, the delay that pedestrians and cyclists currently experience when crossing the road must be 'significant and extend over a reasonable part of the day'.
How we process your request
While deciding if new signals can be safely provided we'll need to:
- do surveys
- check accident records
- consider potential problems associated new signals
- decide if the overall benefits are worthwhile
If we feel that new signals would be a good idea we also need councillors to allocate funding.
An initial decision about new traffic signals should be possible within four months.