Contact the Transport Systems Team to report a problem with a crossing or traffic signal (traffic lights):

  • emails are monitored from 7.00am to 7.00pm, Monday to Saturday
  • phone lines are open 8.30am to 5.00pm, Monday to Friday

New crossings or traffic signals

Contact us if there's a road safety problem you think a new pedestrian crossing or signal could solve.

There's no cost to make a request, but we can't guarantee that we'll implement your request.

We assess requests very carefully because:

  • new signals may reduce accidents
  • new signals could help reduce delays, for example, where side roads have no priority to join heavy flows
  • we need to check government regulations before we can install new traffic signals
  • all signals cause delays to traffic
  • not all sites are appropriate for formal (signalised) crossing facilities

Requests for new pedestrian crossings

You can submit a request for a new crossing, or an improvement to an existing crossing.

Submit your completed form to the Transport Systems Team, who will consider requests for:

Formal crossings:

  • zebra crossings
  • puffin crossings
  • toucan crossings

Informal crossings:

  • dropped kerb crossings (to help wheelchair or mobility scooter users and people with pushchairs)
  • kerb build-outs (to reduce crossing distance)
  • central refuge crossings (to enable roads to be crossed in two stages)

The decision as to which type of pedestrian crossing is appropriate will depend on many factors, including both pedestrian and vehicle flow and the delay that pedestrians and/or cyclists experience when crossing the road; the crossing delay should be significant and extend over a reasonable part of the day.

Crossing improvements will require Executive Member approval and funding to be identified. The whole process can take up to 6 months, but will depend on how many other requests we're considering at that time.

Requests for new traffic signals

Requests for new traffic signals should be submitted by email to the Transport Systems Team.

While deciding if we can provide new signals safely, we'll need to:

  • do surveys
  • check accident records
  • consider potential problems associated with new signals
  • decide if the overall benefits are worthwhile

If we decide that new signalling would be a good idea, we'll also need councillors to allocate funding.

An initial decision about new traffic signals should be possible within 4 months.

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