Reporting a problem with a crossing or traffic signal

You can contact us by email on, or by phone on 01904 551551 to report a problem with a crossing or traffic signal (traffic lights).

Emails are monitored from 7am to 7pm, Monday to Saturday.

Phone lines are open 8.30am to 5pm, Monday to Friday.

Request a new crossing or traffic signal

You can also contact us if there's a road safety problem you think a new pedestrian crossing could solve - there's no cost to make a request, but we cannot guarantee signals will be implemented.

We assess requests very carefully because:

  • all signals cause delays to traffic
  • new signals may reduce accidents or delays
  • new signals could help delays where side roads have no priority to join heavy flows
  • there are a lot of government regulations that we need to cover before new traffic signals can be installed

In order to create a new crossing, the delay that pedestrians and cyclists currently experience when crossing the road must be 'significant and extend over a reasonable part of the day'.

While deciding if new signals can be safely provided we'll need to:

  • do surveys
  • check accident records
  • consider potential problems associated new signals
  • decide if the overall benefits are worthwhile

If we feel that new signals would be a good idea we also need councillors to allocate funding.

An initial decision about new traffic signals should be possible within four months.

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