Reporting a problem with a crossing or traffic signal

Contact the Transport Systems Team to report a problem with a crossing or traffic signal (traffic lights).

  • emails are monitored from 7.00am to 7.00pm, Monday to Saturday
  • phone lines are open 8.30am to 5.00pm, Monday to Friday

New crossings or traffic signals

Contact us if there's a road safety problem you think a new pedestrian crossing or signal could solve.

There's no cost to make a request, but we cannot guarantee that your request will be implemented.

We assess requests very carefully because:

  • all signals cause delays to traffic
  • new signals may reduce accidents
  • new signals could help reduce delays, for example where side roads have no priority to join heavy flows
  • there are a lot of government regulations that we need to cover before new traffic signals can be installed

In order to create a new crossing, the delay that pedestrians and cyclists currently experience when crossing the road must be 'significant and extend over a reasonable part of the day'.

How we process your request

While deciding if new signals can be safely provided we'll need to:

  • do surveys
  • check accident records
  • consider potential problems associated new signals
  • decide if the overall benefits are worthwhile

If we feel that new signals would be a good idea we also need councillors to allocate funding.

An initial decision about new traffic signals should be possible within four months.

Also see

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