Our Closed Circuit Television (CCTV) covers York 24 hours a day, 7 days a week, 365 days a year.

Our CCTV operates from the York Travel and Control Centre (YTCC), which is located at West Offices.

How we use CCTV

As well as public space surveillance we work with the Police to deal with incidents of crime and disorder.

Our staff also deal with:

  • car park security
  • event management (such as cycle events, York Marathon, York Races)
  • 'Storenet', a service to private retail premises, including a radio link with store detectives
  • 'Nightsafe', a service to private night time venues, including a radio link with door staff
  • barrier control (such as on-street rising bollards and car park barriers)
  • traffic and travel information
  • production of evidence (for Police, solicitors, insurance companies)
  • welfare and security checks of our on-street staff

Traffic Management

CCTV is an integral part of our strategy for managing the highway network.

We have a separate Network Management office in the YTCC that uses the CCTV system to assist with traffic control.

Road traffic incidents

If someone hits your car and drives off without leaving any details, this is a crime and needs reporting to the Police:

  • report 'fail to stop' incidents on 101
  • let the Police know that there may be a CCTV camera in that location
  • they will then contact us directly to see if we have any footage of the incident
  • the Police will let you know the outcome

Insurance claims

If you were involved in a collision and want to see if there is any CCTV footage available for your insurance company, email the details of the incident to cctv.generalrequest@york.gov.uk including the following details:

  • location
  • time and date
  • description of the vehicles involved
  • details of the incident

Code of Practice and Privacy Impact Assessments

The CCTV Code of Practice sets out how we will use CCTV in York to obtain our "stated objectives", whilst also adhering to all relevant legislation.

We recognise that the use of CCTV cameras in public places is a sensitive issue and can potentially have an impact on the privacy of residents and visitors.

We need to ensure that any new installations are:

  • proportionate
  • legal
  • accountable
  • necessary

We carry out CCTV Privacy Impact Assessments to weigh up the benefits and impacts, and to record other factors that have been considered during the implementation of a scheme.

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