Complaints about taxis

Planned maintenance to payments system

We're making essential updates to our payments system from 1pm on Thurs 19 October to midday on Fri 20 October. We apologise that we won't be able to take online or telephone payments during this time

If you have a complaint to make in relation to hackney carriage or private hire vehicle proprietors, drivers or operators, please complete a complaints form.

Your complaint will then be acknowledged in writing within 10 working days. If appropriate, a further reply will be given when the matter has been fully investigated.

Further information

Get information on taxi vehicle licences and licence fees.

Also see

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