Objecting to your parking ticket

If you want to object to your parking ticket (or penalty charge notice, PCN) you must do so in writing in order for us to consider your objection; we are unable to consider objections made verbally.

How to object to your parking ticket

To object to your PCN you can either:

  • email parking@york.gov.uk
  • make an objection online at parking.york.gov.uk, and view the photographs relating to your PCN after 11am the next working day (allowing time for the PCNs to be added to the computer database)

Include the PCN number, vehicle registration number and your name and address in any correspondence; without this information we will not be able to respond to your objection.

If you have not received an acknowledgement within 10 working days, please contact Parking Services to ensure your objection has been received.

If you make your objection within 14 days of your fine being issued and it is not cancelled, you will still have an opportunity to pay the reduced charge for a further 14 days from the date of the receipt of our reply.

Our action when you object

We normally reply to objections within 10 working days but some objections take longer to investigate. In these cases, we send an acknowledgment that we have received your objection and will send a full reply when the investigation is completed.

We will carefully consider all objections and attempt to reach a fair and reasonable decision based on the evidence that is available to us.

We will explain the reasons for our decision and make attempts to address all the points you have made.

Sometimes we may ask you to provide more evidence to support your case, in which case we'll allow you a reasonable amount of time to respond to our request.

If we 'deny' your objection, we'll explain the next stage of the process and how you can make a 'formal representation' if you're unhappy with our decision.

Cancelling penalty charge notices

  • We may cancel the first penalty charge notice (PCN) that you receive if you have a valid ticket or permit but you simply forgot to display it in your vehicle, it fell off the windscreen, or it was not clearly visible to the Civil Enforcement Officer. However, any further tickets that are issued will not then be cancelled.
  • The above also applies to disabled badge holders, if the disabled badge has not been displayed correctly. However, if you have parked where you are not allowed to use the disabled badge (for example where a loading ban is in place or in a taxi rank), the ticket will not normally be cancelled. If you are unsure where the disabled badge is valid please see our Blue Badge parking page or check your blue badge leaflet.
  • Medical illness or injury - If you are delayed due to illness or injury, the PCN will normally be cancelled. However, you will need to provide some evidence, such as a medical note. If you are delayed due to a hospital or dental appointment that overran this will not be considered as it is reasonable to expect a delay in such circumstances.
  • Vehicle breakdown - If you are delayed due to vehicle breakdown, the PCN will normally be cancelled provided that evidence of vehicle breakdown is provided. This could be an invoice for repairs to the vehicle, a receipt for parts or a recovery sheet from a breakdown service. However, you will be expected to have made arrangements to repair or remove your vehicle within a reasonable period of time.
  • Crime - If you have been a victim of crime, for example, your vehicle was stolen when the PCN was issued or you were delayed through reporting a crime to the police, then the PCN will normally be cancelled, provided you produce a valid Police Incident Number.
  • Signs and markings - If the signs and/or markings are missing or not visible or are unreadable at the time when you parked, the PCN will be cancelled. However, if the yellow lines or other markings are faded, or partly eroded, but it remains clear what the restriction is, then the PCN will not be cancelled. Civil Enforcement Officers check that the signs and lines are correct before issuing a PCN, and will also take photographic evidence to support the decision.
  • Machine faults - If the parking machine is not working then the PCN may be cancelled. However, it is important that you always follow the instructions on the machine and tariff boards carefully and use alternative services such as paying by phone (car parks only).
  • Mitigating circumstances - There will be occasions where, although the PCN was correctly issued, there are mitigating circumstances. The council has a duty to act fairly and reasonably and will consider all mitigating circumstances which are presented.
  • Loading and unloading - There is an exemption to some of the parking restrictions if you are loading or unloading.

Reasons a PCN is unlikely to be cancelled

Every objection / representation will be considered on its merits and all circumstances will be taken into account. However, it is unlikely that the following reasons would be sufficient on their own to justify the cancellation of a PCN:

  • you thought you were parked legally but made a genuine mistake
  • you claim there was nowhere else to park
  • you claim this is the first time you've had a parking ticket/ you won’t do it again/ you'll be more careful next time
  • you only stopped for a minute
  • you claim that there is no need for a yellow line at that location
  • you claim that you did not see the sign or lines
  • you claim that you were parked outside your own house
  • you claim that you went to get change for the pay and display machine and it took a long time
  • you say that you got lost and so could not return in time to your vehicle
  • you claim that other vehicles were also parked illegally and you did not see them get a ticket
  • you claim that you were doing work at a property and there was nowhere else to park
  • you claim that you had lent the car to a friend and they won’t pay the penalty
  • you were delayed in an important meeting

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