If you want to object to your parking ticket (or penalty charge notices, PCN) you must do it in writing for us to consider your ojection - we are unable to consider objections made verbally.
How to object to your parking ticket
To object to your PCN you can either:
- email firstname.lastname@example.org
- make an objection online at parking.york.gov.uk, and view the photographs relating to your PCN, after 11.00am on the next working day (allowing time for the PCNs to be added to the computer database)
Include the PCN number, vehicle registration number and your name and address in any correspondence - without this information we will not be able to respond to your objection.
If you have not received an acknowledgement within 10 working days please contact Parking Services to ensure your objection has been received.
If you make your objection within 14 days of your fine being issues and it is not cancelled you will still have an opportunity to pay the reduced charge for a further 14 days from the date of the receipt of our reply.
Our action when you object
We normally reply to objections within 10 working days but some objections take longer to investigate. In these cases we send an acknowledgment that we have received your objection and will send a full reply when the investigation is completed.
We will carefully consider all objections and attempt to reach a fair and reasonable decision based on evidence that is available to us.
We will explain the reasons for our decision and make attempts to address all the points that you have made.
Sometimes we may ask you to provide more evidence to support your case, in which case we'll allow you a reasonable amount of time to respond to our request.
If we 'deny your objection' we'll explain the next stage in the process and how you can make a 'formal representation' if you're unhappy with our decision.
Cancelling penalty charge notices
- We will cancel the first penalty charge notice (PCN) that you receive if you have a valid ticket or permit but you simply forgot to display it in your vehicle, it fell off the windscreen, or it was not clearly visible to the Civil Enforcement Officer. However, any further tickets that are issued will not then be cancelled.
- The above also applies to disabled badge holders, if the disabled badge has not been displayed correctly. However, if you have parked where you are not allowed to use the disabled badge (for example where a loading ban is in place or on a taxi rank), the ticket will not normally be cancelled. If you are unsure where the disabled badge is valid please check your blue badge leaflet.
- Medical illness or injury - If you are delayed due to illness or injury the PCN will normally be cancelled. However, you will need to provide some evidence, such as a medical note. If you are delayed due to a hospital or dental appointment that overran this will not be considered as it is reasonable to expect a delay in such circumstances.
- Vehicle breakdown - If you are delayed due to vehicle breakdown, the PCN will normally be cancelled provided that evidence of vehicle breakdown is provided. This could be an invoice for repairs to the vehicle or a receipt for parts or a recovery sheet from a breakdown service. However, you will be expected to have made arrangements to repair or remove your vehicle within a reasonable period of time.
- Crime - If you have been a victim of crime, for example, your vehicle was stolen when the PCN was issued or you were delayed through reporting a crime to the police, then the PCN will normally be cancelled, provided you produce a valid Police Incident Number.
- Signs and markings - If the signs and/or markings are missing or not visible or are unreadable at the time when you parked the PCN will be cancelled. However, if the yellow lines or other markings are faded, or partly eroded, but it remains clear what the restriction is, then the PCN will not be cancelled. Civil Enforcement Officers check that the signs and lines are correct before issuing a PCN, and will also take photographic evidence to support the decision.
- Machine faults - If the parking machine is not working then the PCN will be cancelled. However, it is important you always follow carefully the instructions on the machine and tariff boards and try alternative machines if available.
- Mitigating circumstances - there will be occasions where, although the PCN was correctly issued, there are mitigating circumstances. The council has a duty to act fairly and reasonably and will consider all mitigating circumstances that are presented.
- Loading and unloading - there is an exemption to some of the parking restrictions if you are loading or unloading.
Reason a PCN is unlikely to be cancelled
Every objection/representation will be considered on its merits and all circumstances will be taken into account. However, it is unlikely that the following reasons would be sufficient on their own to justify the cancellation of a PCN:
- I thought I was parked legally but made a genuine mistake
- There was nowhere else to park
- This is the first time I’ve got a parking ticket/I won’t do it again/I’ll be more careful next time
- I only stopped for a minute
- There was no need for a yellow line at that location
- I did not see the sign or lines
- I was parked outside my own house
- I went to get change for the pay and display machine and it took a long time
- I got lost and so could not return in time to my vehicle
- Other vehicles were also parked illegally and I did not see them get a ticket
- I was doing work at the property and there was nowhere else to park
- I had lent the car to a friend and they won’t pay the penalty
- I was delayed in an important meeting