Service inspectors

Service inspectors are tenants who meet every 2 weeks to look at a particular area of council housing services.

At the moment, they are looking at the Tenants' Choice programme.

Service inspectors' role

Read more about service inspectors and what they in the service inspector's terms of reference.

Service inspectors find out about the housing services we provide via:

  • face to face surveys with customers
  • checklists
  • meetings with staff
  • job shadowing
  • paperwork relating to inspections
  • examples of best practice from other organisations

They agree recommendations to improve how we deliver housing services and write a report for the appropriate senior officer. Agreed recommendations are then included in the 'Housing Service Plan' and the inspectors monitor the delivery of improvements.

Get involved as a service inspector

To come along to a meeting or find out more email: or contact our Housing Equalities and Engagement Facilitator.

Also see

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