Service inspectors agree on recommendations to improve how we deliver housing services. They then write reports for senior officers and monitor the delivery of the recommended improvements.

They are tenants who meet every two weeks to look at a particular area of council housing services, and are currently looking at the Tenants' Choice programme.

Get involved as a service inspector

For more information, or come along to a meeting, email yorkhousingserviceinspectors@gmail.com or contact our Housing Equalities and Engagement Facilitator.

Service inspector's role

Service inspectors gather information about our housing services via:

  • face to face surveys with customers
  • checklists
  • meetings with staff
  • job shadowing
  • inspection reports
  • examples of best practice from other organisations

Read more about the service inspector's role in the Service inspector's terms of reference.

Also see

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