Service inspectors

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Service inspectors are tenants who meet every 2 weeks to look at a particular area of council housing services.

At the moment, they are looking at the Tenants' Choice programme.

Service inspectors' role

Read more about service inspectors and what they do in the service inspector's terms of reference.

Service inspectors find out about the housing services we provide via:

  • face to face surveys with customers
  • checklists
  • meetings with staff
  • job shadowing
  • paperwork relating to inspections
  • examples of best practice from other organisations

They agree on recommendations to improve how we deliver housing services and write a report for the appropriate senior officer. The delivery of recommended improvements is then monitored by the service inspectors.

Get involved as a service inspector

To come along to a meeting or to find out more, email: or contact our Housing Equalities and Engagement Facilitator.

Also see

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