Our housing service standards

Planned maintenance to the Planning Portal

Due to an upgrade to the Planning Portal between 9.00am on Friday 24 November and 6.00pm on Saturday 25 November, you'll be unable to view documents online during this time.

Our Housing service standards let you know what level of service you can expect from us.

Working with senior officers, the Tenant Scrutiny Panel regularly reviews our service standards.

Each of the documents listed below includes a performance measure for that standard; we'll report on our progress in our annual report.

Alternatively, you can view all Housing service standards in one document.

Also see

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