Role of Sheltered Housing Scheme Manager

Scheme Managers are responsible for the buildings and the people living in sheltered housing schemes.

A Scheme Manager does not live on-site. However, they do provide on-site support from Monday to Friday with housing-related issues, as well as accessing services, scheme facilities and activities. Find out about the community facilities available in our schemes.

They also manage the buildings, monitor safety and security, and respond to any security breaches.

When you move in

Your Scheme Manager will gather personal information from you to be kept in a confidential file in case of an emergency. Where possible, Scheme Managers will ask for your permission before sharing this information.

They will also complete a support plan with you, which identifies your current level of independence and assesses your support needs to help you remain independent. This is reviewed every 6 months but you can talk to your Scheme Manager if your needs change at any time.

Scheme Manager’s duties

Duties will usually include the following:

  • helping you settle in and explaining how everything works
  • providing a welfare monitoring check, if required
  • dealing with emergencies
  • getting medical help
  • reporting repairs in communal areas
  • helping tenants to liaise with other services such as care management, customer finance, housing finance and repair contractors
  • carrying out health and safety checks such as testing the fire alarm, the community alarm in your flat and the communal alarms within the building

Scheme Managers do not:

  • provide care such as washing, dressing, or preparing meals - but they can contact other support agencies on your behalf
  • look after money or valuables - there are strict instructions in place to avoid this
  • cook meals
  • provide medical help

Contacting the Scheme Manager

You can find contact details for each scheme in the sheltered housing directory.

If you need emergency help at any time you can press your personal alarm pendant or pull cord located around your home. There are also speech modules and cords located in communal areas.

This will activate a telephone, which your Scheme Manager will answer during their working day.

What to do when the Scheme Manager is away

If you need help out of working hours, your call will be answered by the community alarm service, called Be Independent.

The community alarm service can help you by:

  • alerting the emergency services
  • contacting your doctor
  • contacting a relative or friend
  • offering you advice and information
  • coming to your home to offer help

Also see

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