Housing Management Officers

Planned maintenance to the Planning Portal

Due to an upgrade to the Planning Portal between 9.00am on Friday 24 November and 6.00pm on Saturday 25 November, you'll be unable to view documents online during this time.

Housing Management Officers (HMO's) are responsible for the buildings and the people living in independent living schemes.

The HMO is based on site for up to 24 hours per week Monday to Friday. They can help tenants with all aspects of housing and income management activities, including moving in, arrears recovery work and signposting to other agencies, alongside tenancy management issues such as neighbour nuisance. They also monitor safety and security, and respond to any security breaches.

Find out about the community facilities available in our schemes.

When you move in

Your HMO will gather personal information from you to be kept in a confidential file in case of an emergency. Where possible, HMO's will ask for your permission before sharing this information.

They will also complete a support plan with you, which identifies your current level of independence and will help to signpost or refer you to further support if needed. This is reviewed every 12 months but you can talk to your HMO if your needs change at any time.

HMO's duties

Duties will usually include the following:

  • helping you settle in and explaining how everything works
  • providing a welfare monitoring check, if required
  • responding in an emergency
  • referring for medical help
  • reporting repairs in communal areas
  • helping tenants to liaise with other services such as care management, customer finance, housing finance and repair contractors
  • carrying out health and safety checks such as testing the fire alarm, the community alarm in your flat and the communal alarms within the building

HMO's do not:

  • provide care such as washing, dressing, or preparing meals - but they can help you to contact other support agencies
  • look after money or valuables - there are strict instructions in place to avoid this
  • cook meals
  • provide medical help

Contacting your HMO

Find contact details for your HMO

You can also find contact details for each scheme in the independent living directory.

If you need emergency help at any time you can press your personal alarm pendant or pull cord located around your home. There are also speech modules and cords located in communal areas.

This will activate a telephone, which your HMO will answer during their working day.

What to do when the HMO is not on site

If you need help out of working hours, your call will be answered by the community alarm service, called Be Independent.

The community alarm service can help you by:

  • alerting the emergency services
  • contacting your doctor
  • contacting a relative or friend
  • offering you advice and information
  • coming to your home to offer help

Also see

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