Paying for independent living with 24 hour support

If you are living in one of our independent living with 24 hour support communities at Glen Lodge or Marjorie Waite Court, payment costs are split into 3 defined areas:

  • the cost of renting your home
  • the service charges associated with your home
  • your care and support costs

Rent and Service Charge

Rent is for the use and occupation of your home. In addition to your rent there will be a service charge which will cover items such as:

  • cleaning and servicing communal areas
  • fire alarms, detection and fire-fighting equipment
  • door entry maintenance
  • lighting and heating in communal areas
  • upkeep of gardens and grounds
  • heating, lighting and water charges for your own property
  • the cost of 24 hour on site staffing provided through the Personal Support Service to cover emergency response and elements of housing management

You will always be responsible for paying your accommodation costs, including the full rent and service charge.

Pay rent and service charges

Get help to pay towards your rent and service charge costs

Rents and service charges in independent living with 24 hour support can be covered in part or completely by Housing Benefit, subject to a welfare benefit assessment. Please contact our Housing Benefit Team for advice on whether you may be eligible.

Care and Support

As well as the accommodation costs, you will be charged for any planned care that you need from the Personal Support Service (PSS).

The PSS is a registered care provider run by us, that provides support tailored to you and your individual needs.

Planned care is provided when you have been assessed as needing support with personal care or daily living activities. The support they provide will be discussed and agreed with you by your social worker, who will also talk to you about your finances and work out the weekly contribution you must pay towards your care and support costs.

The PSS also provide a reactive response service, with staff on site 24 hours a day, 7 days a week, to respond to emergencies. This service is for emergencies only, not for routine assistance. They will also provide some housing management, ensuring that tenants are able to enjoy the community to the full.

Pay for care and support

Get help to pay towards your care and support costs

The amount you pay will vary depending on your individual situation and your income. To determine this amount your social worker will conduct a financial assessment.

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