About housing options

If you need help or advice from our Housing Options team, please attend one of our drop-in sessions.

Our Housing Options team can offer advice and information about housing options for people with housing issues and those who may be, or are at risk of becoming homeless.

Housing options interview

The initial interview may last about 45 minutes and you should bring all relevant paperwork with you.

For example:

  • a tenancy agreement
  • notice to quit
  • notice seeking possession
  • court documents
  • arrears letter

A Housing Options adviser will talk to you about your current situation, discuss any difficulties you are having and help you look at your options to either:

  • help you stay in your current home
  • find alternative housing

Housing advice and information

Looking at your individual circumstances, we'll give you realistic advice and information about your options.

We will:

  • negotiate with your landlord/parents
  • give information about your rights as a tenant and illegal evictions
  • give advice and put you in touch with money and debt advice specialists
  • give advice on mediation, counselling and long term housing support
  • seek to maximise your income, for example by exploring your entitlement to housing benefit and council tax support

We'll also help you explore your other housing options including:

  • how to apply for shared ownership
  • how to find private rented accommodation (including renting from YorHome)
  • social housing through the York housing register or through other Housing Associations
  • supported housing

Youth homelessness (16 and 17 year olds)

We offer support to young people aged 16 to 17 who are homeless or potentially homeless (16 year olds need to have officially left Year 11 to access this support) - view the Joint Procedure for the Assessment of Housing and Support for homeless 16 to 17 year olds.

We can talk through your housing options at drop-in sessions at West Offices, Monday to Friday, 2pm to 5pm. Alternatively, we can set up an appointment for another time or location, or organise home visits if appropriate.

We'll work with you and your family to talk through any issues. The emphasis of our support is on preventing homelessness and helping you stay in your current home.

If you're at risk of homelessness we may be able to:

  • work with you and your family to resolve any issues and make referrals to family support
  • access emergency accommodation and make referrals to longer-term supported accommodation such as Howe Hill for young people

You can also find advice at York Survival Guide and Yor-Zone.

Specialist advice

A Housing Options adviser may offer you further advice and support by referring you to a specialist adviser or legal representative, including:

If you are being taken to court for mortgage arrears, rent arrears or nuisance behaviour, you should contact the duty court desk or a solicitor, for legal representation. The York 'court duty scheme' is run by Foundation York, tel: (01904) 557490.

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