Our Housing Options Team provides advice about housing issues and homelessness. The Housing Act 1996 has been amended and now includes new duties under the Homeless Reduction Act 2017.

Attend one of our drop-in sessions from 8:30am to 5:00pm, Monday to Friday, in West Offices. Please note you must arrive before 3:30pm to be seen on the day.

We offer advice and information if you are at risk of homelessness because you are:

If you are 16 to 17 years old and at risk of homelessness, please contact our Youth Homeless Team.

Housing options interview

During your initial interview, also known as a triage, we will ask questions about you and your situation. We will then arrange to see you again for a full housing assessment and to agree a personal housing plan - this will last between 1 and 2 hours. You will need to bring in all relevant paperwork with you, so we can give you accurate advice.

For example:

  • a tenancy agreement
  • notice to quit
  • notice seeking possession
  • court documents
  • arrears letter
  • financial information

A Housing Options Adviser will talk to you about your current situation, discuss any difficulties you are having and help you look at your options to either:

  • help you stay in your current home (prevention duty)
  • find alternative housing (relief duty)

How we can help you resolve your housing issues

We can:

We'll also help you explore other housing options, including:

You may be referred to a specialist adviser or legal representative.

If you are homeless or threatened with homelessness in the next 56 days, we will carry out a homelessness assessment.

Our Emergency Duty Team

Our Emergency Duty Team are the contact point for all homelessness enquiries outside of normal office hours including:

  • Monday to Thursday, 5.00pm to 8.30am
  • weekends (from 5.00pm on Friday until 8.30am on Monday)
  • bank holidays (24 hours)

Contact the Emergency Duty Team on tel: 01609 780780 or by emailing edt@northyorks.gov.uk.

Further information

We have published a series of housing option booklets and information to guide you through your housing options. You can also find out about applying for a council home.

See the standards we work to in relation to the services we provide when helping you if you're at risk of losing your home or have nowhere to live.

Find out about translation services if you need this information in another language.

Also see

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