We provide temporary accommodation to those who are eligible as homeless and believed to be in priority need while we carry out a full homelessness assessment.
According to your circumstances, you will stay in either:
- a bed and breakfast
- a hostel
- self-contained accommodation
It is your responsibility to pay any related amenity charges.
Help will be given to claim Housing Benefit where relevant. This will cover all or part of your rent but not any other charges (such as gas and electric), known as personal contributions.
Every homeless applicant will have a support worker to help them at this difficult time. Your support worker will guide you through the resettlement process and help you with budgeting, debt advice, independent living skills and tenancy management.
Temporary accommodation for families
The following hostels offer temporary accommodation for families:
- Ordnance Lane
- Crombie House
- Holgate Road
- Howe Hill (family block)
These hostels are self-catering; food, bedding and crockery are generally not provided.
You must be referred to these hostels by our Housing Options Team.
If you need temporary accommodation on a longer term basis you may be offered a temporary flat or house.
Our main office is based at Ordnance Lane Hostel, Fulford Road, York, YO10 4DY, tel: 01904 553180.
Alternatively, you can reach the Emergency Duty Team outside of office hours on tel: 01609 780780.