We use a range of temporary accommodation across York. Some is owned and managed by us, some is run by voluntary organisations, charities or the private sector. The accommodation we find you depends on your circumstances and what's available at the time.
Access to all temporary accommodation is through a referral from our Housing Options Team, West Offices or the Salvation Army drop in at Peasholme Centre, 4 Fishergate, York YO10 4FH, Monday to Friday 10am to midday (this service is for single people 18+).
Single Access Point
York operates a 'Single Access Point (SAP)' for majority of the supported housing and 'floating support' in the city. Referrals should be made on a Single Access Point referral form and returned to SAP@york.gcsx.gov.uk.
No Second Night Out
York operates an emergency bed system for rough sleepers to help prevent new rough sleepers spending a second night on the streets. For more information contact:
- The Salvation Army on tel: 01904 405330
- The Streetlink National rough sleeper reporting line on tel: 0300 5000914
- City of York Council, Peasholme Charity, Salvation Army, Arc Light, YACRO and SASH have all signed up to the NSNO principal - the NSNO Protocol is available for more information
Rough sleepers are then given one offer of accommodation to resolve their homelessness based on their situation.
Our emergency duty team
Our emergency duty team is the contact point for all homelessness enquiries outside of normal office hours including:
- Monday to Thursday 5pm to 8.30am
- Weekends from 4.30pm on Friday until 8.30am on Monday
- Bank holidays 24 hours
To contact the emergency duty team:
- Tel: 01609 780780
- Email: firstname.lastname@example.org
Accommodation for single people or couples (no children)
Arc Light Union Terrace, York YO31 7ES, tel: 01904 630500, offers 'state of the art' emergency accommodation for single men and women, and couples without children. They accept referrals from named agencies only through the Single Access Point referral form. The building has 39 bed spaces, predominantly single en suite units, one unit with disabled facilities and a number of twin rooms. There are 4 emergency rooms which are not en suite. In addition there are specialist meeting and counselling rooms, and associated training, education, health, fitness and community facilities.
Single person or couple, with children or pregnant
Young Person (16 to 21), single or pregnant
Howe Hill for Young People
Howe Hill (136 Acomb Road, York, YO24 4HA, tel: 01904 553141), is a 22 bed hostel for 16 to 21 year olds, including young parents. It is staffed 24 hours a day. There is a communal lounge, IT suite, training room, with breakfast and evening meal available. Each young person will have a support worker and access to Youth Education Project (YEW).
Woman fleeing violence
The Women's Refuge is managed by IDAS and provides accommodation for women and their children who are at risk from domestic violence, tel: 01904 646630.
If you're fleeing domestic violence or domestic abuse, contact IDAS in York, tel: 03000 110 110 or 24hr National Help Line tel: 0808 2000 247 or where you are experiencing active violence, call the police on tel: 999.