Hostels and supported housing

We use a range of temporary accommodation across York for homeless people or those at risk of becoming homeless. Some is owned and managed by us, while some is run by voluntary organisations, charities or the private sector. The accommodation we are able to offer depends on your circumstances and what's available at the time.

Access to all temporary accommodation is through a referral from our Housing Options team, the Salvation Army drop-in centre, or a range of multiagency referrers. These referrals are filtered through a Single Access Point to allocate temporary accommodation.

Single Access Point

York operates a Single Access Point (SAP) for the majority of supported housing and 'floating support' in the city. Referrals should be made using a Single Access Point referral form and returned to SAP@york.gcsx.gov.uk. Please be aware all referrals are subject to a risk assessment and should have a connection to York.

No Second Night Out (NSNO)

York operates an emergency bed system for rough sleepers to help prevent new rough sleepers spending a second night on the streets. Rough sleepers are then given one offer of accommodation to resolve their homelessness based on their situation.

For more information contact:

City of York Council, Salvation Army, Arc Light, Changing Lives and SASH have all signed up to the NSNO principal - download the NSNO Protocol for more information.

Our Emergency Duty Team

Our Emergency Duty Team are the contact point for all homelessness enquiries outside of normal office hours including:

  • Monday to Thursday, 5.00pm to 8.30am
  • Weekends (from 4.30pm on Friday until 8.30am on Monday)
  • Bank holidays (24 hours)

Contact the Emergency Duty Team on tel: 01609 780780 or by emailing edt@northyorks.gov.uk.

Supported temporary accommodation for single people or couples (no children)

Arc Light, managed by Changing Lives

Union Terrace, York YO31 7ES, tel: 01904 630500

Arc Light is staffed 24/7 and offers accommodation for men and couples without children. The building has 39 bed spaces, predominantly single en suite units, one unit with disabled facilities and a number of twin rooms. 4 of their rooms are not en suite. In addition, there are specialist meeting and counselling rooms, and associated training, education, health, fitness and community facilities. The hostel provides breakfast, lunch and evening meals.

Robinson Court, managed by Changing Lives

108 Walmgate, York YO1 9TR, tel: 01904 642307

Robinson Court offers accommodation for single women aged 16+. The building has rooms with shared kitchen/ bathroom facilities. It is staffed 24/7. The hostel provides breakfast.

Peasholme Centre, managed by City of York Council

4 Fishergate, York YO10 4FH, tel: 01904 551901

The Peasholme Centre offers accommodation for single homeless men and women or couples without children aged 16+. The centre has 20 en suite rooms, singles and 2 doubles and also has 2 rooms which can accommodate wheelchair users. It has group education rooms, meeting and counselling rooms as well as an IT suite. It also provides breakfast and evening meals and is staffed 24/7. Residents must be willing and able to take part in a planned support programme, which is based on their individual needs and aspirations. It ensures that they will be fully supported in their move towards successful independent living.

Howe Hill for Young People

136 Acomb Road, York YO24 4HA, tel: 01904 553141

Howe Hill is a 22 bed hostel for 16 to 21 year olds, including young parents. It is staffed 24 hours a day. There is a communal lounge, IT suite, training room, with breakfast and evening meal available. Each young person will have a support worker and access to Youth Education Project (YEW).

Intermediate shared housing with visiting support

There are several shared houses in York which offer a lower level of support and management than hostels. Residents may have moved in from the hostels. They are expected to engage with support workers, have a level of independence and manage their money. All properties are allocated via Single Access Point. Shared houses are managed by Changing Lives and Restore. The aim of these schemes is to support young people into resettlement via North Yorkshire HomeChoice.

Scarcroft Project, managed by Changing Lives

tel: 01904 637233

Scarcroft Project provides shared housing for 9 people aged 16 to 25. Accommodation is in smaller cluster flats with shared kitchen and bathroom. There is a communal lounge and meeting area. The office is on site.

Alternative housing scheme for young people, provided by Safe and Sound House (SASH)

SASH provides emergency short-term accommodation for single homeless people aged 16 to 24. Accommodation is in the homes of volunteer hosts in York, who are vetted and trained by the project.

Other supported accommodation

Women fleeing violence

The Women's Refuge is managed by IDAS and provides accommodation for women and their children who are at risk from domestic violence.

If you're fleeing domestic violence or domestic abuse, contact:

  • IDAS in York on tel: 01904 646630
  • Free 24 hour local helpline on tel: 03000 110 110
  • Free 24 hour national helpline on tel: 0808 2000 247

If you are experiencing active domestic violence, call the police on tel: 999

Also see

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