Hostels and emergency accommodation

We use a range of temporary accommodation across York. Some is owned and managed by us, some is run by voluntary organisations, charities or the private sector. The accommodation we find you depends on your circumstances and what's available at the time.

Access to all temporary accommodation is through a referral from our Housing Options team, or the Salvation Army drop-in centre at Peasholme Centre, 4 Fishergate, York YO10 4FH, open Monday to Friday from 10am to midday - this is a specialist service for single people 18+.

Single Access Point

York operates a Single Access Point (SAP) for the majority of supported housing and 'floating support' in the city. Referrals should be made on a Single Access Point referral form and returned to SAP@york.gcsx.gov.uk. Please be aware all referrals are subject to a risk assessment and should have a connection to York.

No Second Night Out

York operates an emergency bed system for rough sleepers to help prevent new rough sleepers spending a second night on the streets.

Rough sleepers are then given one offer of accommodation to resolve their homelessness based on their situation.

For more information contact:

City of York Council, Salvation Army, Arc Light, Changing lives and SASH have all signed up to the NSNO principal - download the NSNO Protocol for more information.

Our emergency duty team

Our emergency duty team are the contact point for all homelessness enquiries outside of normal office hours including:

  • Monday to Thursday, 5pm to 8.30am
  • Weekends from 4.30pm on Friday until 8.30am on Monday
  • Bank holidays: 24 hours

Contact the emergency duty team by phone on 01609 780780 or by emailing edt@northyorks.gov.uk.

Accommodation for single people or couples (no children)

Arc Light, managed by Changing Lives

Union Terrace, York YO31 7ES, tel: 01904 630500

Arc Light is staffed 24/7 and offers accommodation for single men and women, and couples without children. The building has 39 bed spaces, predominantly single en-suite units, one unit with disabled facilities and a number of twin rooms. 4 of their rooms are not en-suite. In addition, there are specialist meeting and counselling rooms, and associated training, education, health, fitness and community facilities. The hostel provides breakfast, lunch and evening meals.

Robinson Court, managed by Changing Lives

108 Walmgate, York, YO1 9TR, tel: 01904 642307

Robinson Court offers accomodation for single men aged 18+. The building has rooms with shared kitchen/bathroom facilities. It is staffed 24/7. The hostel provides breakfast.

Peasholme Centre, managed by City of York Council

4 Fishergate, York, YO10 4FH, tel: 01904 551901

The Peasholme Centre is accomodation for single homeless men and women or couples without children aged 16+. The centre has 20 en suit rooms, singles and 2 doubles and also has 2 rooms which can accomodate wheelchair users. It has group education rooms, meeting and counselling rooms as well as an I.T suite. It also provides breakfast and evening meal. It is staffed 24/7. Residents must be willing and able to take part in a planned support programme, which is based on their individual needs and aspirations. It ensures that they will be fully supported in their move towards successful independent living.

Howe Hill for Young People

136 Acomb Road, York, YO24 4HA, tel: 01904 553141

Howe Hill is a 22 bed hostel for 16 to 21 year olds, including young parents. It is staffed 24 hours a day. There is a communal lounge, IT suite, training room, with breakfast and evening meal available. Each young person will have a support worker and access to Youth Education Project (YEW).

Shared housing with visiting support

There are several shared houses in York which offer a lower level of support and management than the hostels. Residents are expected to engage with support workers, have a level of independence and manage their money. All properties are allocated via Single Access Point. Shared houses are managed by Changing Lives and Restore.

Specialist shared housing scheme for young people

Scarcroft Project, managed by Changing Lives

89-91 Scarcroft Road, York, YO23 1NF, tel: 01904 637233

Scarcroft Project provides shared housing for 9 young people aged 16-25. Accomodation is in smaller cluster flats with shared kitchen and bathroom. There is a communal lounge and meeting area. Office is on site.

Alternative housing scheme for young people, provided by Safe and Sound House (SASH)

SASH provides emergency short-term accommodation for young singel homeless people aged 16 to 24.

Accommodation is in the homes of volunteer hosts in York, who are vertted and trained by the project.

Other supported accommodation in York not accessed via Single Access Point

Woman fleeing violence

The Women's Refuge is managed by IDAS and provides accommodation for women and their children who are at risk from domestic violence.

If you're fleeing domestic violence or domestic abuse, contact:

  • IDAS in York on 01904 646630
  • Free 24hr local helpline on 03000 110 110
  • Free 24hr national helpline on 0808 2000 247

If you are experiencing active violence, call the police on 999

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