Use our Bins Online service to order and pay for new and replacement waste containers, such as:
- wheeled bins, for general rubbish or garden waste
- recycling boxes, for paper/card, plastic, glass, tin cans
In order to use our Bins Online service, you'll first need to register with our Do It Online service.
You can also order waste containers by calling our York Customer Centre (Environmental Services), or in person at West Offices.
We’ll deliver waste containers within 10 working days of your order.
Lost and damaged bins and boxes
If we’ve lost or damaged your wheeled bin or recycling box during collection, we’ll put a postcard through your door explaining how we’ll replace it free of charge.
We’re unable to offer free replacements if wheeled bins or recycling boxes:
- have signs of normal ‘wear and tear’
- have been lost or stolen
- are missing when you moved in
- were not bought from us
If you don’t want to buy a replacement wheeled bin from us you can take your waste to Hazel Court HWRC or Towthorpe/Strensal HWRC. Our collection team cannot collect bags of waste from areas that normally have wheeled bins.
If you don’t want to buy replacement recycling boxes from us you can put correctly separated waste into your our own containers, including open carrier bags (so our collection team can clearly see the contents); no glass may be put out for collection in bags.
Cost of waste bins and recycling boxes
To buy a replacement wheeled bin or recycling box from us the costs are:
- standard household rubbish bin (180 litres): £43.00
- standard garden waste bin (180 litres): £38.00
- 240 litre rubbish bin: £48.00 (upgrade criteria applies; see 'Get a bigger bin' below)
- 360 litre rubbish bin: £54.00 (upgrade criteria applies; see 'Get a bigger bin' below)
- recycling box: £6.00 each
- recycling box lid: free
- recycling box net: free
- rubbish sacks: not provided by us
We can only accept Visa or MasterCard.
Get a bigger bin
You can only apply for a bigger bin if the size of your household meets certain criteria, as follows:
- 180 litre bin – 1 to 4 people
- 240 litre bin – 5 people
- 360 litre bin – 6 or more people
If you are still unclear about the size of bin you require for your property, please contact us.