Missed waste collections

If we haven't collected your waste (rubbish for landfill), please check the following:

  • you placed your waste in the correct place by 7am on your collection day
  • you did not place items in your bin which made it too heavy
  • you put your bin/bags out on the correct day/week
  • whether the Waste Collection team left a sticker explaining there was a problem

If none of the above apply, you must contact us to report your missed bin within 24 hours of your normal collection time.

Once we have logged your missed bin, we will return to empty it as soon as possible.

Missed recycling collections

We cannot return for missed recycling or garden waste unless this is for an assisted collection.

If we've missed a recycling collection, please present any extra recycling in clear and untied bags on your next scheduled collection.

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