If you provide your email address or mobile number, we can send a reference number to you. Then you can ask for updates on the problem. If you choose not to tell us your details, we can't send the reference and we'll be unable to give you updates. However, we’ll still deal with the problem.
How we deal with litter
Our litter crews work between 7.30am and 5.00pm, Monday to Friday. They deal with urgent litter (discarded needles, broken glass, oil and paint) within 2 working hours of a report being received.
Other litter will be cleared within 3 working days of it being reported, unless we get your report after 3.00pm, then it will be dealt with the following day.
Littering hot spots
If you know of 'hot-spot' areas people often drop litter you can report these to us using our eForms to report problems.
Needles and syringes
If you see syringes or needles contact us. We will arrange for their removal as a priority. Removal will occur within two hours of notification to the contractor.
If you're seen dropping litter in York we can fine you £75 (reduced to £50 if payment is made within 10 days). Food packaging, cigarette butts and chewing gum all count as litter.
You need to pay the fine within 14 days or you risk going to court, where you could be fined up to £2,500. Any money raised through fines will be used for further work against littering offence.
Problems with litter or dog bins
If a litter bin is full or overflowing we will empty it within 5 days.
If a dog bin is full or overflowing, we will empty it within two hours, unless we get your report after 3.00pm, then the dog bin will be emptied before 10.00am the following working day.
If a bin is damaged or missing we will repair or replace it as soon as possible.