Customer service standards and how we are doing

Planned maintenance to the Planning Portal

Due to an upgrade to the Planning Portal between 9.00am on Friday 24 November and 6.00pm on Saturday 25 November, you'll be unable to view documents online during this time.

We aim to deliver the right services, at the right time, in the right way, at the right cost, for our customers; find out more about our customer service standards.

Please note that we are currently reviewing the content of this page. More up to date information about how our Customer Service team is performing will be available shortly.

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