Support for Universal Credit customers

Public notice

We are currently consulting on the Local Plan Publication draft - from Wednesday 21 February, to midnight on Wednesday 4 April 2018.

Take part in the consultation

Universal Credit is part of the government’s Welfare Reform and is paid by the Department for Work and Pensions (DWP).

Universal Credit claims must be made online. If you know someone who is unable to use or access the internet to make the claim, you can contact us on 01904 551556 to ask for help through Assisted Digital Support. Our staff will talk through the problems that you are having to find the best solution for you.

You can get free access to the internet at the following locations:

You require a bank account to receive Universal Credit payments. If you have no bank account and require advice, you can contact us on 01904 552044 to ask for help through Personal Budgeting and Support.

Services we offer include:

  • help setting up a monthly budget and budgeting advice
  • advice on finding the right bank account and how to open an account
  • different methods for paying your bills
  • identifying priority and non-priority bills
  • help with money worries
  • advice on making your money go further

For further support regarding Universal Credit, you can refer to the following sites:

Also see

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