If you have claimed Housing Benefit, we will send you an 'entitlement letter'.

New Housing Benefit claims

For new Housing Benefit claims, your letter will show:

  • the amount of Housing Benefit/Council Tax Support you will receive
  • the date your claim started
  • the income we have used to calculate the benefit you will receive
  • how and when you will receive payment

Download an explanation of your new claim/change of circumstances letter

Change of circumstances and Housing Benefit

For a change of circumstances relating to your Housing Benefit, your letter will show:

  • the changes you have told us about
  • the date the change took effect
  • how much you will now receive

Download an explanation of your new claim/change of circumstances letter

Housing Benefit overpayment

If we have overpaid Housing Benefit, your letter will show:

  • the reason we have overpaid you
  • the amount of the overpayment
  • the date the overpayment covers
  • how we will recover the overpayment

Download an explanation of your overpayment letter

Also see

Comment on this page