Council tax complaints and appeals

Planned maintenance to the Planning Portal

Due to an upgrade to the Planning Portal between 9am and midday on Saturday 21 October, customers will be unable to view documents on the site during this time.

Contact our Customer Complaints and Feedback Team to complain or appeal about the details of your council tax bill, including:

  • liability on your account
  • exemptions
  • discounts

Submit a complaint or appeal

Appeal council tax decisions

You can appeal to the valuation tribunal If you remain dissatisfied with our final decision regarding:

  • a banding dispute
  • a completion notice
  • council tax exemption or discount
  • your liability or responsibility to pay council tax

Appeal banding decisions

If your complaint or appeal relates to the level of charge at your property, then you may need to submit a council tax banding enquiry through the Valuation Office Agency.

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