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Tenants of City of York Council homes should use this form to report a repair.

Before reporting a repair please read the information relating to who is responsible for repairs.

This form should not be used for reporting emergency repairs; emergencies should be reported by calling:

  • 01904 551550 (option 4, option 1) during normal office hours, 8:30am to 5:00pm Monday to Friday.
  • 01904 630405 outside of normal office hours

Please provide as much information as possible about the repair required and your availability. On receipt of the form we will assess if the repair is our responsibility, and if necessary, provide an appointment slot for your repair. If you provide a mobile telephone number we will confirm the appointment by text message; otherwise this will by email.

Your security and privacy

Please do not use this form to send anything of a confidential nature, for example your credit card or bank details.

We do not rent, sell or trade your personal information; please see our privacy statement.


*Please note: our system will 'time out' after 10 minutes, so for longer messages you may need to compose your feedback before starting this form. You can then 'paste' your text into this form once you're ready to send it.

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