This form has a maximum of 7 pages

Please complete this form to apply for an older person's bus pass.

Please be aware that our system will 'time out' after 10 minutes. As part of your application, you’ll need to upload scanned copies of proof of age and address and a passport sized photograph - please note that this form will only accept uploaded documents in either .pdf or .jpg formats.

We strongly suggest that you prepare such documents before starting this form so that you can locate them easily, and within the time limit. It is not possible to save partially completed forms, nor to retrieve information if the 'time out' period is reached.

When you'll receive your pass

New applicants normally receive their pass by post within 10 working days. We cannot accept applications any earlier than 3 months before you become eligible for an older person's bus pass.

If you have any queries, telephone: 01904 551670.

Lost and stolen passes

If you've lost your pass, please contact us or visit our Customer Centre to request a replacement. We charge £10.00 to replace lost passes.

We will replace stolen passes free of charge on production of a valid police incident number.

Your security and privacy

Please do not use this form to send anything of a confidential nature, for example, your credit card or bank details.

We have a duty to protect the public funds we administer, and may use the information you have provided on this form to improve our financial management and for the prevention and detection of fraud. We may also share this information with other bodies administering public funds solely for these purposes.

We do not rent, sell or trade your personal information; please see our privacy statement.


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