Receiving a rented housing offer
We will contact you within 5 working days if you have been successful in bidding for a property.
If the property is empty and ready to let we will invite you to view the property. You will normally have 2 days to let us know your decision.
If the property is not yet ready for letting (we will normally advertise properties as soon as the outgoing tenant gives notice) we will ask you to accept, in principle, that you want this property. We will then invite you to view the property when it is ready for you to do so.
If you are top of the list for more than one property
We will contact you within 5 working days and ask you which property you want to accept.
New home letting standard
Before you look at the home we will clean it and make sure the garden is tidy and meets our letting standard.
All new homes let will meet the letting standard, which sets out the condition of the property and also offers guidance on reporting repairs and what safety checks have been made.
Viewing your new home
When you meet the Housing Management Officer they will discuss with you whether repairs are needed and arrange for the work to be done when it is convenient for you.
You will also be told if there is a decoration allowance. Written confirmation of any decoration allowance will be sent to you.
They will tell you what the rent is and will give you advice about claiming Housing Benefit.
Accepting your new home
Once you have been shown around and given all this information you can accept the home there and then. If you want more time to decide we will ask you to make a decision within 48 hours.
Refusing an offer
If you're not happy with the housing you are offered you should discuss this with the person who shows you round. If there are any problems we will do our best to solve them.
Nominations to housing associations
If you are nominated by the council to a housing association the association will make contact directly.