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Information on coronavirus

Access to our services

For the safety of our staff, and our residents, we’ll be offering alternative access to our services. From 19 March, Customer Services are available online, and by telephone or email. A limited service is available to support vulnerable customers, in person at West Offices.

See details of changes to council services at this time.

Help and volunteering during coronavirus

Find information about help and support which is available in York:

COVID-19 Helpline for York

If you're on your own and struggling to manage, or you don't have any support, but need it because of COVID-19, we may be able to help you through this difficult time. Contact us, by email:, or telephone: 01904 551550.

Changes to our services

Based on the latest government advice, we're adapting our services during the ongoing situation with coronavirus (COVID-19), see which changes are in place across our services, relating to: