Information on coronavirus

Coronavirus recovery - Let's Be York

We've adapted how we deliver services, and provided details of our coronavirus recovery and renewal plan for York as part of our Let's be York campaign.

To stay alert, control the virus, and save lives, you must follow advice from the government, Public Health England (PHE) and the NHS.

Access to our services

For the safety of our staff and residents, and to help prevent the spread of COVID-19, we’re offering alternative access to our services.

Most of our services are available online, by telephone or email.

If you need support in person, you must book an appointment before you visit West Offices.

Where appropriate, we will advise of any changes to council services while different arrangements are in place.

COVID-19 Helpline for York

If you're on your own and struggling to manage, or you don't have any support, but need it because of COVID-19, we may be able to help you through this difficult time. Contact us, by email:, or telephone: 01904 551550.

Get updates by email

Register for council updates so we can keep you updated on services areas of interest to you.