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BSL interpreting service

Customers who use British Sign Language (BSL) can access our interpreting service provided by Sign Solutions.

If technical requirements can be met, our BSL interpreting service is available when:

Use BSL to contact us

Contact us using a BSL interpreter

When you contact us via a BSL interpreter, you'll be connected via video link; the interpreter will telephone us and translate your conversation with our customer service representative.

Mobile and tablet users can download the InterpretersLive! app to access the service.

Minimum technical requirements for our interpreting service

To access InterpretersLive! you will need a tablet, phone or computer, and internet connection, or a 4G or 5G mobile data signal.

  • Operating system: Make sure your device is running the latest version of iOS, macOS, Windows, Android, or Linux
  • Browser compatibility: Make sure your device is running the latest version of Chrome, Safari or Edge
  • Bandwidth: Make sure you are using 4G or 5G data plan, or have a minimum internet speed of 1.5 MB

See more advice about using the service:

Contact Sign Solutions for further assistance or to provide feedback on the service.

For your privacy and security Sign Solutions are certified ISO 27001 and ISO 9001, all data is processed and held securely. View the Sign Solutions Privacy Policy.

Using BSL in West Offices

In our customer centre you'll see window stickers and communication cards you can use to indicate you require the BSL video interpreting service.

You'll be shown to a meeting room where we'll use a video link to contact an interpreter, who will translate your conversation with our customer service representative.

Also see