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Section 167 list of designated Wheelchair Accessible Vehicles

The council is committed to promoting accessible transport services to all users, and to uphold the objectives of the Equality Act 2010.

Our list of available wheelchair accessible vehicles designated for the purposes of section 165 of the Equality Act 2010 is available online.

All licensed wheelchair accessible vehicles can be booked through the company that they work for, or obtained at local taxi ranks or hailed in the street.

The following responsibilities are placed on drivers of Hackney Carriages and Private Hire vehicles that have been licensed as designated wheelchair accessible vehicles:

  • to carry the passenger whilst in a wheelchair
  • not to make any additional charge for doing so
  • if the passenger chooses to sit in a passenger seat, to carry the wheelchair
  • to take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort
  • to give the passenger such “mobility assistance” as is reasonably required

Mobility Assistance

Mobility assistance means helping passengers who use wheelchairs by providing physical assistance. 

If the passenger wishes to remain in the wheelchair, the driver must help the passenger to get into and out of the vehicle. If the passenger wants to transfer to a seat, the driver must help them to get out of the wheelchair and into a seat and back into the wheelchair; the driver must also load the wheelchair into the vehicle. 

The driver must also offer to load the passenger’s luggage into and out of the vehicle.


Guide Dogs and Assistance Dogs

Duties are also placed on Hackney Carriage and Private Hire drivers when driving licensed vehicles to carry guide dogs and other assistance dogs under the requirements of the Equality Act 2010, regardless of the designation on the 167 list.


Refusal To Comply With The Above Duties

Unless a driver has been granted an “Exemption Notice” by the council on the grounds that the driver is medically unable to provide the above assistance, then an offence is committed if the duties imposed are not carried out as required.

In such instances the council will investigate any complaints received about the lack of assisting wheelchair users and/or those accompanied by guide or assistance dogs, and will take the appropriate enforcement measures in accordance with our Enforcement and Licensing Policies.

Should you wish to make a complaint about a driver, please contact the Licensing Team by email: licensing@york.gov.uk, or by telephone: 01904 552422.


Also see

Taxi Licensing Team

Eco Depot, Hazel Court, York, YO10 3DS

Telephone: 01904 552422