People and communities

York Kind Key Workers

These might be challenging times but everyone is working together to look after our people and our place.

There's so much good work taking place all over the city, with communities pulling together, organisations working in partnership and residents showing resilience and amazing support.

You can also read about how local businesses are working hard to Reopen With Care, and keep customers safe.


Bob, working in the heating team

"We go into tenants’ homes to carry out compulsory gas safety checks and also emergency breakdowns and repairs to gas boilers. We’re working normally, in fact we’ve never stopped working, but we’re all kitted up with PPE so we adhere to all the guidelines, for keeping us and tenants safe..."

Read more of Bob's story or learn about other key worker and volunteer stories.


Campbell, staying at home

I love football. I’m goalkeeper for the York City Academy under 11s, and play in defence and midfield with Heworth. Normally I have football matches every Saturday and Sunday morning.

Read more of Campbell's story or learn other key worker and volunteer stories.


Christie, working in school leadership

We are working in school on a rota basis as we are still open for the children of key workers. We’re providing resources for home schooling on Google Classroom for those not able to come in and we are setting topics for all the children to do at home...

Read more of Christie's story or learn other key worker and volunteer stories.


Imogen, making rainbows

"We’ve been going out every Thursday for clapping and I did a rainbow for our window to say thank you."

Read more of Imogen's story or learn about other key worker and volunteer stories.


Isobel, volunteering driver and befriender, nurse

"I volunteer for the Home from Hospital service run by Age UK, which helps if the hospital is discharging somebody who hasn’t any patient transport and is too vulnerable to go home in a taxi."

Read more of Isobel's story or learn about other key worker and volunteer stories.


Jennie, working as a local area co-ordinator

"We have a really varied and flexible role walking alongside people in the community with whatever will make life good or better. During this crisis, we continue to work but it looks different because people’s concerns are very different..."

Read more of Jennie's story or learn about other key worker and volunteer stories.


Josh, working as a control operator

"Our customers are mostly older people, and those with physical disabilities. They have a red button they can press if they need to call us for help. Some have falls detectors, motion sensors or smoke alarms connected in case they don’t have the dexterity to push the button."

Read more of Josh's story or learn about other key worker and volunteer stories.


Kerry, working as a carer

"I have a varied role – I do my office work at home and on the other days I’m on a rota. We go round and support individuals in the community with various needs. It can be personal care, assisting with meals, showering, dressing..."

Read more of Kerry's story or learn about other key worker and volunteer stories.


Laura, working in street lighting

"I'm part of the street lighting, blacksmith, and graffiti team, which consists of a team of twelve, the street lighting manager, two technicians and myself who are currently working from home, and a team of eight on the frontline..."

Read more of Laura's story or learn about other key worker and volunteer stories.


Lucy, working in the Local Area Teams

"We work with families who want to work with us, with the focus very much on the child."

Read more of Lucy's story or learn about other key worker and volunteer stories.


Neil, working with Be Independent

"There are three of us in the Be Independent warehouse who deal with incoming PPE to our depot and then we deliver masks, gloves and other items to care homes and social workers round York."

Read more of Neil's story or learn about other key worker and volunteer stories.


Reem, working in school support

"I work in Nursery and Year 2. At the moment there are not many children in the school because of Coronavirus and we work on a rota and come in once a fortnight, to look after children of key workers or vulnerable children..."

Read more of Reem's story or learn about other key worker and volunteer stories.


Richard, working with the council helpline

"When lockdown began I offered to be redeployed and I have worked for the council’s COVID-19 Helpline team and at one of the council’s food distribution hubs, just outside the walls..."

Read more of Richard's story or learn about other key worker and volunteer stories.


Steve, volunteering preparing hot meals

"Our café is really small, it’s in a Portakabin in Hull Road Park. I work for Choose 2 Youth which runs educational packages there for young people with disabilities and we do NVQ hospitality. After lockdown, the café was closed down, the young people went home, and we got asked if we could help."

Read more of Steve's story or learn about other key worker and volunteer stories.


Sarah, volunteering making scrubs

"Fairly early in lockdown, I noticed an article highlighting the need for help with making NHS scrubs. I can sew and cut and measure so I replied."

Read more of Sarah's story or learn about other key worker and volunteer stories.


Tony, working in recycling

"I work in recycling as a driver. We have loaders and drivers; I do both, but normally work as a driver. There’s a lot of pressure on us now. We normally collect 6 and half tonnes; at the moment we’re bringing in 11-12 tonnes. We’ve doubled capacity and it’s split between two wagons..."

Read more of Tony's story or learn about other key worker and volunteer stories.