Local test and trace service

We've launched a local track and trace service to:

  • help people who've recently tested positive
  • help the city’s ongoing efforts to stop the spread of the coronavirus

This short video helps to explain how the local test and trace service works.

Tracing coronavirus in York

If you've tested positive NHS Test and Trace will attempt to contact you for 48 hours after your test result.

If the national process is unable to make contact with you information is passed on to York’s local Contact Tracers, who will attempt to make contact 3 times in 24 hours. If you have a moblie phone you'll recieve a text messages in the first instance, telling you to expect a call; the service uses a local telephone number, 01904.

If telephone contact is:

  • unsuccessful - Contact Tracers will visit your address. If no-one is at home a letter will be delivered advising you to isolate, and providing details of the Contact Tracing Team
  • successful - Contact Tracers will advise you to isolate, and provide information on how to access local support during isolation - they'll also ask about 'close contacts' so follow up tracing can be undertaken by the national team

Contact Tracers in York

When contacted by contact tracers you will be asked:

  • if you have family members or other household members living with you, in line with the medical advice they must remain in self-isolation for the rest of the 14-day period from when your symptoms began
  • if you have had any 'close contact' with anyone other than members of your household
  • if you work in, or have recently visited, a setting with other people (for example, a GP surgery, a school, or a workplace)

Tracing close contact

Contract Tracers will ask you to provide, where possible, the names and contact details (email address, telephone number) for anyone you've had close contact with in the 48 hours before you developed symptoms, and the time since you developed symptoms.

Close contact means:

  • having face-to-face contact with someone (less than 1 metre away)
  • spending more than 15 minutes within 2 metres of someone
  • travelling in a car or other small vehicle with someone (even on a short journey) or close to them on a plane

Your privacy and safety during contact tracing

Your contact details, and those of any 'close contacts' will be held and used in accordance with data protection laws.

To protect your health and safety and to maintain privacy, Contact Tracers will never:

  • ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product of any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the telephone
  • disclose any of your personal or medical information to your contacts
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the council, the government, or NHS

Also see