Council tax

Government help with energy costs

£150 Council Tax Rebate Scheme

Our teams have now completed processing payments for all Direct Debit payers where it has been possible to pay automatically. Over 50,000 payments have been made and arrived in residents’ bank accounts by Tuesday 10 May.

There are a small number of customers who pay by Direct Debit that have not yet received a payment, this will be due to one of the following reasons:

  • you have only just signed up to Direct Debit, and have only had your first instalment taken on or after 15 May 2022
  • a mismatch between the name on your bank account and the name of the eligible party on your council tax account - this may be due to your account not being updated after a name change, or a spelling error

If your payment has not been received, or if you don't pay by direct debit, you will need to apply for the Council Tax £150 Energy Rebate Scheme online. Or see information about offline applications for those who cannot use digital services.

We'll be opening applications for a Council Tax Energy Rebate Discretionary Payment Scheme by the end of June, for anyone that didn't qualify for the rebate in council tax bands E to H.

The government has announced 2 schemes to help with household energy costs:

  • Council Tax £150 Energy Rebate Scheme
  • Council Tax Energy Rebate Discretionary Payment Scheme

These schemes are intended to reduce the impact of national increases to energy costs in 2022.

Both schemes will be being dealt with by local authorities on behalf of central government, with the payments to be made in connection with your council tax account.

These schemes are not a council tax discount or exemption, which you may be separately eligible for if you are in financial difficulty.

Also see

Council Tax appointments

To get council tax advice in person at West Offices, you need to make an appointment.

Make an appointment