Coronavirus volunteering and community support

See information on what we're doing to help residents and to make sure people get the support they need during the coronavirus pandemic.

You can also register to volunteer to help others.

Community hubs - helping our residents

Our community hubs are working to support the most vulnerable and medically shielded residents. They are working with community groups and our volunteers to

  • support the most vulnerable residents with delivering foods
  • deploy York's pool of volunteers
  • support people with collecting and delivering their prescriptions
  • support community pharmacies with deliveries, working with Move the Masses

People needing help because they are directly affected by coronavirus and have no other source of help or who are struggling financially, should email covid19help@york.gov.uk or call 01904 551550. The helpline is open seven days a week.

See some of the work going on to support people out of the city’s Community hubs.

Volunteering during COVID-19

Volunteers can register to help protect the emotional health and physical wellbeing of residents during the coronavirus situation.

Register to volunteer

While following government recommendations to stop non-essential social contact (to slow the spread of the COVID-19 infection), you can help to focus on those who need most support, including people who are likely to experience limited physical contact for long periods of time.

Volunteering tasks can be done remotely for those who are not able to meet people, for example:

  • speaking to people on the telephone
  • registering enquiries
  • bringing food parcels
  • finding and providing information
  • shopping
  • picking up medications

See government advice on coronavirus: how to help safely.

Organisations - voluntary or commercial - who are trying to help residents through the emergency, can ask us for volunteers to help them deliver services for which they don’t charge. Email request.volunteers@york.gov.uk and each request will be considered.

Also see