COVID-19: Housing Services

Unfortunately due to the coronavirus outbreak no face-to-face appointments can be held for tenants at the moment. We've also had to suspend all housing drop in sessions across the city.

We would advise you not to come to West Offices. We're currently operating a very limited service so it's unlikely that you will be able to see a member of staff who can deal with your query.

We’re contacting all vulnerable households, and tenants aged over 65 to check on their needs.

See the latest coronavirus advice for councils, landlords and tenants from GOV.UK.

See details of current housing service udpates


Tenants are being asked to use our online housing services or to contact us by telephone.

Find contact details for your Housing Management Officer (HMO) online.

You can contact us by telephone on 01904 552040 or 01904 552048, or by using the following email addresses:

Please note that due to the limited service we may not be able to answer your query straight away.

Landlord services

All Housing landlord services will be run online or by phone to protect tenants, their families and our staff.

Also see

Housing Rent Account Monitoring Team

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 553950