In addition to our established hostels, we're working with private providers to place single homeless people with lower support needs in single rooms. These can be used to self isolate if needed. We're currently sending food to these customers and plan to use volunteers to support staff doing this.
In our hostels we're mitigating risks with extra sanitising measures in addition to our routine cleaning programme. We're using social distancing and are staffing the hostels at levels which meet resident welfare needs and protect staff and support ongoing staffing levels. Self-isolation is being observed by a number of customers who we are supporting.
A small number of rough sleepers are not to wanting to engage with our services and choosing to stay outside. They are getting hot drinks, sandwiches and hot food is available to them. Rough sleeping doesn’t appear to have increased.
We’re calling all vulnerable households and those known to be struggling with rent. We’re taking a flexible approach on enforcement.
We're continuing with our services for people concerned about homelessness, and these will be done online or by phone.
Rough Sleeper services are operating in the same way: for a bed, please go to 63, Lawrence Street or call them on telephone: 01904 416562.
Anyone concerned about homelessness should call City of York Council on telephone: 01904 554500 or get information about our Housing Options service from our website.