For general enquiries contact our customer centre on tel: 01904 551550, by email: ycc@york.gov.uk or through the BSL interpreting service. Alternatively, send us a general message online or report neighbourhood problems using our eForms.
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Get contact information
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Emergency contact information
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Customer services
Find our offices- Tell us about a problem in your area
- Make an enquiry through our customer centre
- Request services through our Customer Centre
- Send us a message online
- Make a complaint
- How we deal with your feedback
- Customer service standards
- Insurance claims
- Pay your bill
- Our customer strategy
- Help us celebrate great customer service
Self-service payments
Pay invoices online or contact tel: 01904 551557, 24 hours a day, 7 days a week to make a payment by telephone.
eForms
Find us
Download a map showing the location of our customer centre at West Offices.
See a map showing the area we cover (our 'wards').