Customer surveys

Professional, informed and well trained staff manage and resolve customer enquiries on an extensive range of services. The Team is also proactive in gathering feedback from customers. Customer satisfaction surveys in 2007 and 2008 found that 99% of customers were satisfield to some degree with the level of service. Continuous training in Customer Care will remain at the heart of York Customers Centres work.

Recent performance

Dedicated to making a difference to the customer through high quality and a consistent level of customer service, the York Customer Centre is handling an average of 8,000 calls per week.

Of these approximately 85% are resolved at first point of contact.

Throughout 2008 new services will be added to the York Customer Centre.

Percentage of calls answered in 20 seconds

The City of York Councils 'Customer First' states that 95% of all calls should be answered in 20 seconds.

Tell us what you think

We always welcome customer feedback. Simply email your comments and suggestions to ycc@york.gov.uk.