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City Of York Council

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Online services

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York Customer Centre manages a number of online services that make reporting problems or requesting and paying for services easier than ever.

In this section:

  • Report a fault
    Problems with refuse, flytipping, litter, roads, pavements or abandoned vehicles
  • Requests and applications
    New bin requests, bulky item collections, pest control, library, school places and planning applications
  • Council tax services
    Moving house, discounts and student exemptions
  • Have your say
    Surveys and campaigns, comment on library services, comment on planning applications
  • Online payments
    Pay your council tax, business rates, rent and other invoices online

Contact

General enquiries
tel: (01904) 551550
fax: (01904) 553560
8.30am to 5pm

Minicom number
minicom: (01904) 553562

Self service payments
tel: (01904) 551557
24 hours a day, 7 days a week

Environmental services
tel: (01904) 551551
8.30am to 7pm

Planning and Building Control
tel: (01904) 551553
8.30am to 5pm

Council tax
tel: (01904) 551558
8.30am to 7pm

Benefits
tel: (01904) 551556
8.30am to 5pm

Postal address:
City of York Council, Library Square, York, YO1 7DU

Email: ycc@york.gov.uk