Commercial bus services

Most bus services in York are operated commercially by independent companies, some of which are part of larger groups. Bus companies are free to decide how, where and when they will run any services that will provide a financial return. This includes the route, stops, timetables and fares.

If you have a query, comment or complaint regarding these services you should in the first instance contact the relevant bus operator, for whom contact details are shown below. Should you then wish to take the matter further, you can contact Bus Users UK, the national body responsible for representing bus passenger interests.

Supported bus services

Where bus companies are unable to provide a service commercially, the Council can provide financial support to operators willing to run the route on our behalf. In these cases, the Council generally sets the route, stops and timetables and monitors the performance of each service to ensure that we receive best value for money on our public transport expenditure. As with commercial services, queries or complaints about the day to day operation of these services should be addressed to the operator concerned. Comments regarding the routeing, infrastructure or schedule should be directed to the Transport Planning Unit

Bus operator contacts

• Arriva 0844 800 4411
• Coastliner (01653) 692556
• East Yorkshire Motor Services (01482) 222222
• Eddie Brown (01423) 321248
• First 0845 604 5460
• Harrogate Coach Travel / Connexions (01423) 339600
• John Smith & Sons (01845) 577250
• Reliance Motor Services (01904) 768262
• Stephenson's of Easingwold (01347) 838990
• Transdev York (01904) 655585
• Utopia Coaches (01977) 680044
• York Pullman (01904) 622992

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