Trading Standards officers in York have received calls from distressed householders who have been duped by doorstep 'odd-jobbers' who are 'just in the area' and promise to transform their gardens.

In some cases the prices quoted are exceptionally high and in others charges begin to rise as these 'gardeners' find 'other problems'. Alternatively, the work is paid for but never completed leaving householders to dispose of branches and cuttings or pay for someone else to finish the job.

The traders rarely have the right equipment for the job and it is usually almost impossible to pursue the matter if things go wrong with such traders, if they supply any details at all, often leaving false names and addresses.

Elizabeth Levett, City of York Council's trading standards manager, said, "Although the law says that for such contracts where traders call uninvited you generally have seven days to change your mind, many itinerant traders flout these regulations and it is best not to sign anything at all if in doubt than to try to cancel later.

"People should not be pressured into making a quick decision on the doorstep. If they need help in the garden they should ask friends or neighbours if they can tell them about someone who is experienced in the type of work they want done."

The council is also advising people to: try to obtain at least three quotes from established local traders with reputations to maintain and get a fixed price and be specific about what you want done and when make sure you get the work to be done written down - don't rely on spoken agreements. remember to check with the council to see if any consent is needed if you are planning to prune/fell trees. avoid deposits and advance payments and if you are at all unsure, say so, and say no

Ms Levett added, "Older and vulnerable residents who need to have work done in their gardens can consult one of the traders in the Home Services Directory which is available from Age Concern or City of York Trading Standards."

Anyone seeking information on the Home Services Directory or other assistance should contact the council's consumer advice service on 01904 551562.

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