The Library Service needs a clear vision for the future - one that puts learning at the heart of the service and centres around the principle that libraries should not just be libraries but places that add value to their communities in a whole host of ways.  They should be spaces that are: 

• Modern, contemporary - designed to meet the needs of the communities they serve
• Outward looking - connected with the surrounding landscape and community, drawing people in
• Welcoming - where staff are proactive in helping people make sense of the complex world of information sources
• Customer first - combining the design principles of a modern layout of a bookshop with the traditional values of a library service
• Engaging - inspiring people to join a reading group or a homework club, listen to storytelling, sign up to an evening class, discover their family history, have a coffee, meet new people, surf the internet, access any book ever published, look for job opportunities, learn with their families, hire the latest DVD, access information that enables them to make informed life choices and supports independent living