How to pay your rent if you are a council tenant
Rent is due weekly or monthly in advance.
If you have an introductory or secure tenancy you will usually pay over 48 weeks with 4 rent free weeks each year, totalling 52 weeks.
The Financial year for 2013/14 is a 53 week year and the weekly rent will be charged over 49 weeks.
The rent free weeks in 2013/14 are 16 and 23 December 2013 and 24 and 31 March 2014. If you have rent arrears or a court order you need to continue to pay during these weeks.
Cash or cheque
You can no longer make cash or cheque payments over the counter at the Customer Centre.
You can pay your rent, recharges or any other money you owe housing service by:
If you have a current bank or building society account you can pay your rent monthly via direct debit. Payments can be made on the 1st, 8th,15th or 22nd of each month. We will let you know in writing when the direct debit will start and when there are any changes to the payment. We will notify the bank of any increase in rent.
To set up a direct debit download and complete the form to the right of this page and return it to us.
The Financial year for 2013/2014 is a 53 week financial year. If you pay by direct debit will notice a change to the way your payments are calculated. The weekly rent will be charged over 49 weeks and divided into 12 equal payments.
If you have a current bank or building society account you can pay your rent monthly via standing order. If you pay by standing order you must notify the bank of any increases in rent.
To set up a standing order download and complete the form to the right of this page and return it to your bank.
The Financial year for 2013/2014 is a 53 week financial year. The weekly rent will be charged over 49 weeks and divided into 12 equal payments. If you pay by standing order you will need to contact your bank to adjust your payments.
You can pay your rent by debit card over the telephone on the Housing Services number shown on this page, or online using City of York Council online payments.
You can pay your rent by credit card over the telephone on the Housing Services number shown on this page. You will be charged 2% of the amount you are paying when using this method.
You can also pay online using City of York Council online payments.
You can pay by swipe card (allpay) at local Post Offices and in more than 50 shops and garages throughout the city.
You can pay at any shop or garage which accepts payment via the Paypoint. A sign will be displayed which says if they participate in these schemes.
To make a payment simply present the swipe card and payment. You will be given a receipt which you should keep in a safe place to check off against your rent statement.
You should keep your card safe, even if you don't use it to pay rent at the moment, as it shows a rent payment number which may be needed if your circumstances change.
If you lose your card you can order a replacement free of charge by contacting Housing Services
Never send cash through the post. Payments should be made by cheque, money order or postal order (payable to 'City of York Council') quoting your rent account number and a receipt will be returned to you by post.
Send payments to: Financial Transactions Office, West Offices, Station Rise, York YO1 6GA.
Department of Work and Pensions
If you are on income support and your rent is in arrears by four weeks full rent, an amount towards your arrears can be taken out of your benefit by the Department of Work and Pensions (formerly the Benefits Agency). It is then paid directly to us. Contact your estate manager to arrange this by ringing the Housing Services number and they will put you through to your estate manager.
Post Office Giro payments
If you have a Giro account you can pay your rent weekly or monthly. The council's Giro account number is 6094317. This method will cost you about £1.65 per transaction.