We are responsible for 17,845 street lights and 1,749 illuminated signs and bollards in York. These are all maintained by our own in-house street lighting team.
This year, we are focusing on reducing our carbon footprint and energy bills through our ongoing carbon reduction programme. This includes changing the type of bulbs we use in our street lights to create a shift from the traditional orange glow to a brighter white light across the city. The human eye responds better to white light and these bulbs are more energy efficient.
We carry out a programme of structural testing of all steel street light columns, and visual inspections of concrete columns. All failed columns will be either cut down or removed immediately and replaced as soon as practicable.
The council attends approximately 5,500 faults per year, and our response times are:
Urgent faults will be attended and either repaired or made safe within 2 hours
Normal faults will be attended and either repaired or made safe within 4 working days
When a defect has been made safe and further works are required, we aim to have the repairs carried out within 20 working days. When there is an issue with the electricity supply, and we have to work with a utility company to resolve, the national standard allows 35 working days for the repairs to be completed
City of York Council also maintains the city's floodlights on the York Walls. The lights illuminate the historic city walls between dusk and dawn, providing a unique sight of York.
To report a faulty street lights please call (01904) 551551. Please provide us with as much information as possible on the location, the problem, and the asset ID number (this will be stickered to the unit.)