Customer services
At City of York Council we are committed to providing excellent customer service which our customers can access 24 hours a day.
We value every contact we have with our customers – whether it is giving advice on council tax matters, answering planning questions, processing benefit claims/changes, supporting environmental issues such as keeping the streets clean, discussing your waste collection service, to simply transferring you to the right person who can answer your enquiry.
When contacting City of York Council, it is likely that you will speak to one of our team of customer service representatives. This team delivers services on behalf of different departments within the council ensuring you receive the same quality of service however you choose to get in touch, whether it’s by email, telephone or visiting our Customer Centre at West Offices.
Lisa Phillips
Head of Customer Services
West Offices Customer Centre
The new purpose-built Customer Centre is open weekdays everyday from 08.30am to 5pm in our new office building at West Offices.
Customer strategy
This strategy responds to the need to provide excellent customer services within the context of a challenging financial climate
Paying your bill
Ways to pay your council tax, business rates or other council bills
Have your say
If you have any comments, feedback or suggestion on how we can improve our service or you would like to complain about something we have done.
City of York Council Customer services feed