City of York Council
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Customer services

Customer services

At City of York Council we are committed to providing excellent customer service which our customers can access 24 hours a day.

We value every contact we have with our customers, whether it is giving advice on council tax matters, answering planning questions, processing benefit claims/changes, supporting environmental issues such as keeping the streets clean, discussing your waste collection service, to simply transferring you to the right person who can answer your enquiry.

When contacting City of York Council, it is likely that you will speak to one of our team of customer service representatives. This team delivers services on behalf of different departments within the council ensuring you receive the same quality of service however you choose to get in touch, whether it’s by;


Do it onlineSelf-service

Use our online forms, available 24 hours a day to access a range services

customer centre 96x96West Offices Customer Centre

The new purpose-built Customer Centre is open weekdays everyday from 08.30am to 5pm in our new office building at West Offices.

Customer Strategy (front cover) Customer strategy

This strategy responds to the need to provide excellent customer services within the context of a challenging financial climate.

MoneyPaying your bill

Ways to pay your council tax, business rates or other council bills


Find answers to frequently asked questions.

City of York CouncilHave your say

If you have any comments, feedback or suggestion on how we can improve our service or you would like to complain about something we have done.


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