We want our housing service to meet the needs of all our customers and we need your help to do this, please.

How to complete the survey

We are asking everyone to complete our Understanding You Better survey. If you have done so already, then thank you! If you haven't, why not choose how you want to do it:

• Call  the Your Service, Your Say customer line 01904 554379 for a postal copy or to complete it over the phone
• Download the survey on the right and send it back freepost or by email to housingservice.development@york.gov.uk

Delivering better services to you

By completing the Understanding You Better survey you help us to get it right and to deliver better services.

You make sure our records are up to date by telling us who lives with you in your home.

You choose how you prefer us to contact you - by letter, by  phone call at home, work or mobile, by email

You tell us what you need -  a large print letter, Streets Ahead on CD, information in your own language

These choices save money. When we know how best to contact you, we can target our services accurately.

You also help deliver services fairly and equally by providing information on ethnicity, age, disability, sexuality and religion. ( You can choose the " prefer not to say " option if you feel a question is too personal - none of the answers with that option are seen by staff who work with you, so your information remains private ). We ask these personal questions to make sure we understand all our customer groups and can take steps to  involve minority groups when we carry out consultations. This makes sure the  feedback we get is representative of all our customers.

Over 60% of customers have completed our Understanding You Better survey so far. Please join them and let us know your choices today !

For more information

If you have any queries at all or would like to talk about the Understanding Your Better survey, please call the Your Service, Your Say customer line on 01904 554379